Shipping Policy

Free shipping, worldwide

Every order ships free, to every country we serve. There is no minimum order and no shipping surcharge at checkout.

Order confirmation

You will receive an order confirmation by email as soon as your order is placed, and a second email with tracking details once it leaves our facility.

Tracking your order

Your dispatch email includes a tracking number and a link to follow your parcel. Tracking information can take a day or two to begin updating after dispatch.

If your tracking has not updated for 7 days, email support.suction@gmail.com and we will chase the carrier for you.

Customs, duties and import taxes

Please read this if you are ordering from outside Canada.

The price you pay at checkout covers your order and shipping only. It does not include customs duties, import taxes, or brokerage fees charged by your own country.

If your country applies these charges, they are collected from you by the carrier or customs authority, usually at or before delivery, and they are your responsibility as the importer. These charges are set by your government, not by us, and we have no way to calculate or waive them.

If a parcel is refused because of an unexpected customs charge, it is treated as a returned parcel under the section below.

Shipping address accuracy

Please double-check your shipping address at checkout. We can only change an address before your order is dispatched, so contact us quickly if you spot a mistake.

If a parcel is returned to us because the address was incorrect or incomplete, we will reship it once you confirm the correct address, and you cover the cost of reshipping.

Refused or unclaimed parcels

If a parcel is refused at delivery, or is left unclaimed at a collection point and returned to us, we will refund your order less any return-transit costs we incur.

Lost or missing parcels

If tracking shows no movement for 21 days, or shows delivered but nothing has arrived, please contact us. We will open an investigation with the carrier and either replace your order or refund you in full once it concludes.

Destinations we cannot reach

We ship worldwide, but a small number of destinations are unserviceable due to carrier restrictions or trade sanctions. If this affects your order, we will email you and refund you in full within 2 business days.

Questions

Email support.suction@gmail.com and we will help.